FAQ
Find the Answers Here
When will my cleaning technician arrive?
After your booking has been confirmed, (which is usually within 1-2 weeks of your service), you will receive a confirmation email. This email will contain a summary of your booking, including a line that shows the date and time of arrival. This will indicate when you should expect the cleaner. Please note there may be an arrival window, and the team will arrive between these times and then start cleaning.
What will my cleaning tech bring to the service?
All of our cleaners come fully equipped with their own cleaning equipment and supplies. However, if you would like a particular product or equipment used in your home you are more than welcome to leave it out for the cleaner.
Do I have to be home during the service?
This is entirely up to you – you can be there for the service, let the cleaner in and leave, or even not be there at all. You are more than welcome to provide access to your cleaners by way of a key/lockbox. Please note that in general our cleaners work most efficiently when the house is empty of people.
What if I am not happy with my service?
We appreciate all feedback we get, whether it’s positive or negative. If you are not satisfied with your service, please email our office with details regarding what might have been an issue and include all relevant photos. We will then proceed with our 100% satisfaction guarantee, and aim to provide a re-clean within 1-2 days of the regular service for any missed/unsatisfactory areas.
How do I pay for my service?
We accept Cash, Check, Zelle and Venmo.